Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to swangogo@qq.com.
- All
- Pre Sale Questions
- After-SalesService and Other Inquiries
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
Orders are shipped within 48 hours after placement.
Products are shipped from Shenzhen, China.
We select the most suitable logistics based on your address. For areas where logistics services are unavailable, please contact our online customer service before placing an order to discuss alternative shipping options.
We choose the best logistics based on your shipping address. Delivery times vary depending on the destination. For specific details, please consult our customer service.
After-SalesService and Other Inquiries
All products are inspected before shipment. To protect your rights, please examine the package upon delivery:
If the outer packaging is damaged or worn, be sure to open and check the contents before signing.
If you sign without inspection, the courier company may reject compensation for any damage.
If you notice any issues, contact our customer service.
Unshipped orders can be canceled and refunded.
Shipped orders can only be returned if there is a quality issue. Non-quality-related returns are not accepted.
For details, please contact customer service.
Cleaning: Gently remove dust with a feather duster, then wipe with a damp (not wet) cloth. Finish with a soft dry cloth..
Avoid: Direct contact with acidic or alkaline chemicals.
